Corporate Social Responsibilities

Besides our dedication to serve the society by providing full-fledged banking services, the bank persistently discharges its social responsibilities for the communities.

We involve various social aspects via donations and sponsorships to sectors like public health, education, community development, environmental protection efforts, natural disasters, and other humanitarian endeavors. Our bank believes that being socially responsible is behaving ethically and with sensitivity toward social, cultural, economic, and environmental issues. It’s also one of the core values and fundamental beliefs of the bank.

Humanitarian Affairs

As a responsible corporate citizen, the bank and its employees are involved in various social aspects via donations and sponsorships.

  • Donation of ETB 23.7 million was made for communities displaced from border conflicts in the year 2017.
  • In-kind support of 3,200 quintals of food items was made for the people affected by the El Nino caused drought, which particularly affected southern and south-eastern parts of the country.
  • Since the outbreak of COVID-19, the bank has been undertaking various measures like donations amounting to ETB 8 million and temporarily gave its buildings to Oromia Regional State in Naqamte and Kuyu towns to be used for this purpose. The bank has also waived all fees from digital banking platforms, including ATMs and Coopay (Mobile Banking) fees, LC extension fees, and made a loan interest rate reduction of up to 5%.

Economic Affairs

The bank is dedicated to creating economic value for all stakeholders, including our customers, regulatory organs, and the larger society. Specifically,

  • We remain committed to driving sustainable growth in agriculture, manufacturing, trade and commerce, construction, real estate, foreign trade (import and export), among other sectors of the economy.
  • We will continue to support the sustainable development of society through our wide-presence in rural areas.
  • We will continue playing a very constructive and meaningful role in promoting the financial inclusion of the country.

Environmental Affairs

In the light of environmental protection, we believe that environmental sustainability is critical globally for the communities we serve and for our citizens. Therefore;

  • We are committed to preserving biodiversity and natural resources and collaborate with those working/concerned with environmental protection.
  • We do business with companies that support ecological issues and ensuring their products and services in promoting environmental protection.
  • We also encourage and funding for NGOs and charity Organizations working on environmental protection.
  • We are participating in the nation-wide tree planting campaign every year.

Cultural Affairs

The bank is well-known in supporting various cultural orientations through sponsorships to promote culture, art and related concerns.

  • We have been supporting and remain committed to financial supports made for new movies, music awards, cultural festivals, and various cultural festivities.
  • We will continue to support such incentives for they contribute to create sustainable values for the communities.


Educational Affairs

The impact of education to inclusive growth of the community, the bank believes that supporting educational affairs is coherent with the mission of the bank, and thus assisting associations like responsible organs, NGO’s and other charity organizations through funding or being consistent member and partner, and others as well.

  • Being a consistent member, we are granting for Oromia Development Association (ODA) and capitalizing funding for the association each year.
  • We are also supporting school feeding projects of the Addis Ababa City Administration annually.
  • Furthermore, we are sponsoring research and educational summits and book authors.

Health Affairs

Recently, since the outbreak of COVID-19, the bank has been undertaking various measures like a donation amount of ETB 8 million and temporarily gave its buildings to Oromia Regional State in Nekemte and Kuyu towns to contribute to the move towards containing the virus. In general, the bank has contributed more than ETB 310 million to combat COVID-19 considering forgone interest incomes on the reduced interest rates due to the virus’s impact in certain business sectors.

In addition to that the bank supports several associations and organizations working in different areas of community health. The bank has taken several initiatives in the awareness creation of Autism, Epilepsy and several other public health concerns.