Manager-Operation Management I

• Position Description
• Reports to: Branch Manager
• Work Place: Lachi
• Link address: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=3278&company=cooperat05
  

  Position Summary

The job holder is responsible for overseeing and managing all operational activities within the branch and ensure the efficient and effective functioning of the branch operations. This involves managing a team of operations professionals, overseeing day-to-day operations, identifying areas for improvement, and implementing operational processes that align with the bank’s strategic objectives, ensuring compliance with all relevant regulations and guidelines, and for maintaining a safe and sound operating environment. The ultimate goal is to provide the highest level of customer service and operational excellence, which will contribute to the long-term success and growth of the bank.

1. Key Duties and Responsibilities

• Ensures that correct receipts and advices are issued to customers for all transactions.
• Approves and conforms transactions per approval limit.
• Checks and signs general ledger position after verifying its accuracy against proof sheets.
• Reconciles and follows-up accounts, and follow up long outstanding items of suspense nature.
• Ensures proper journalizing, balancing and posting of daily transactions
• Check blocking order, account closing, lost instruments report and registration of delinquent customers
• Adhere to branch security requirements in control of negotiable instruments.
• Ensures the availability & maintenance of working equipment and sufficiency of stationery materials.
• Motivates and coaches the customer service officers responsible for the delivery of high-quality service.
• Adhere to branch cash control and security requirements in control of cash and negotiable instruments.
• Enhance the bank’s image through pro-active customer-driven servicing of their needs to maximize customer satisfaction.
• Follow up the transactions of newly opened accounts for a given period of time.
• Keeps dual control of vault and petty cash of the branch.
• Sign and counter sign ticket originated within the branch and approves payments.
• Approve referral request for payment and deposit as per the limits of Manages and approve transactions on inactive accounts as required.
• Monitors the quality of services through feedbacks obtained from customers.
• Ensure that all branch transactions are processed accurately and efficiently.
• Ensure that all schedule transactions check and controls are carried out on time and to high standards of accuracy.
• Identify areas of risk and non-compliance with procedures and advises manager.
• Perform any other tasks as assigned by supervisor

2. Required Qualification, Work Experience and Competencies

2.1.1.  Education

• BA/BSc or MA/Msc Degree in Accounting and Finance, Management, Business Management Economics and other related field of study.

2.1.2. Required Work Experience

• 4 (four) years of relevant banking experience out of which minimum of two years as Cashier or Internal Controller or Senior Customer Relationship Officer or other Senior Officer positions.

2.1.3. Required Competencies

• Familiarity with retail banking products such as savings and current accounts, loans, mortgages, credit cards, wealth management products, insurance, etc.
• Knowledge of risk assessment frameworks and techniques, particularly credit, operational, and reputational risks.
• Awareness of local and international banking laws (e.g., AML, KYC, FATCA) and the ability to implement compliance programs at the branch level.
• Ability to develop sales strategies, set targets for the branch, and coach staff on cross-selling and upselling financial products.
• Skills in analyzing market trends, understanding competitors’ offerings, and identifying opportunities for growth.
• Knowledge of daily branch operations, including cash management, ATM operations, vault management, and security protocols.
• Familiarity with core banking systems, financial management software, and other branch management tools.
• Experience in managing and motivating a diverse team, handling performance issues, and developing a positive workplace culture.
• Ability to address employee or customer conflicts effectively while maintaining a positive branch environment.

Interested applicants should submit their education credential and relevant work experience through the below link. The document should be PDF format and each file size shall not exceed 1MB.

• Remuneration: As per the bank’s salary and benefits structure
• Closing date: 5 working days from the date of the announcement.
• Female candidates are strongly encouraged to apply.
• Only shortlisted applicants will be contacted.
• Application deadline: November 12, 2024.